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How to connect Bókun and GetYourGuide

Bókun offers live integration with OTAs such as GetYourGuide.

A live integration is a direct connection to a sales channel. When a traveller is looking at your products on an online travel agencies' (OTAs') website, such as GetYourGuide.com, their website will display availability directly from your Bókun account.

When a booking is created on the OTAs website, the booking information will be sent to your Bókun account, updating the availability of all your connected channels automatically.

Please note, in order for you to connect to GYG, you need to be on Bókun PRO.

 

How to set up the connection in Bókun​

Connection to GetYourGuide is a two-step process. In the first step, or account level connection, the live integration is established with a simple Marketplace contractless connection and in the second step, your experiences are manually connected at the product level for travellers to book on GetYourGuide’s website.

 

Marketplace Contractless Connection - Main Method:​

  1. Select Marketplace from the left-hand side navigation
  2. Select Discover Partners
  3. Find the GetYourGuide business card using the Search for a reseller field
  4. Click into GetYourGuide card to reveal the connection pop-up window
  5. Click the Allow GetYourGuide to book my experiences link
  6. Your account’s live integration will be successfully connected, and you’ll land on the Instructions tab with step-by-step directions on what to do to prepare for the second step of manually connecting at the experience level

 

 

 

 

 

✴️ Login and link your account now - Click to be directed to the GYG supplier log in portal where you can begin to manually connect your active products.

 

✴️ Don’t have an account? Sign up now - It's easy! Simply click the button to sign up with prepopulated registration form and Bókun will send over your verified details to GYG, who will then email you to confirm your e-address for logging into their Supplier Portal.

 

 

 

The Channel settings tab allows you to fine tune the integration.

  • Enter the commission rate you have with GetYourGuide
    • This number is used to calculate Bókun reports. This setting does not affect your payout from GetYourGuide in any way.
  • Please note that the Allow GetYourGuide to book my experiences link defaults all your current and future products that GetYourGuide will have access to book.
    • If you want to select specific experiences, disable the toggle to open a list of all your experiences, untick the ones you don’t want sold on GetYourGuide and Save.
  • Select a price catalog
    • If you use only the default price catalog, the option to choose will not appear.
    • Your reports in Bókun will be based on the price catalog. This does not override prices you have negotiated with GetYourGuide.

✴️ Price over API is automatically enabled on Bókun side by default, but does not take effect, unless and until your experiences are mapped to Availability and Pricing on GetYourGuide side.

  • If you are using Price over API, prices will override what you have in GetYourGuide, and we recommend using a dedicated price catalog specifically for this purpose.

 

Alternative Methods to Set Up GetYourGuide Connection​

Sales Tools

How to establish a GetYourGuide connection using Sales Tools side navigation​

  • Select Sales tools from the main navigation
  • Select OTAs
  • Select the GetYourGuide tile to reveal the connection pop-up window
  • Select the Allow GetYourGuide to book my experiences
  • Follow the steps in the Instructions tab as described in the main connection method
  • Complete the Channel settings fields as described in the main connection method
  • Remember to Save

 

Instructions Tab

How to establish a GetYourGuide connection using the Instructions Tab​

  • Navigate from Marketplace > Discover partners > GetYourGuide or Sales tools > OTAs > GetYourGuide to the reveal the connection pop-up window
  • Select the Instructions Tab
  • Select Allow GetYourGuide to book my experiences to connect the accounts
  • Follow the steps in the Instructions tab as described in the main connection method
  • Complete the Channel settings fields as described in the main connection method
  • Remember to Save

Other link
  • Navigate from Marketplace > Discover partners > GetYourGuide or Sales tools > OTA > GetYourGuide to the reveal the connection pop-up window
  • Select the Other link
  • Select all or hand-pick experiences by checking the box to include experiences GetYourGuide will have access to
  • Click Save to connect
  • Follow the steps in the Instructions tab as described in the main connection method
  • Complete the Channel settings fields as described in the main connection method
  • Remember to Save

Existing accounts connected to GetYourGuide​

Existing GetYourGuide connection

Existing legacy contract​

For customers that are already connected, when you navigate from Marketplace > Discover Partners > GetYourGuide business card or Sales tools > OTAs > GetYourGuide tile, you may see a message that you have a legacy contract, with an invitation to upgrade your connection.

Click Upgrade connection to update your existing contract to the improved interface.

How to connect your products on GYG​

Log into your GYG Supply Portal account and connect the products.

  • On the Home page, please click Manage Products
  • Choose the activity you would like to connect by clicking into it..
  • Chose Edit option (as all connections are happening on tour option level)
  • Select Connectivity Settings
  • Do you use an online reservation system?
    • Click the radio button Yes, I use a reservation system (1).
    • Select Bókun from the drop-down menu (2).
    • Select the External product ID from the drop-down. For Bókun, this is the product title, product ID and rate ID (3).
    • Continue to save (4).

How to find your Bókun experience ID

How to find your Bókun experience ID​

Your Bókun experience ID can be found by going to Experiences > Experiences overview on the side navigation. You need to match your Bókun Product ID to the corresponding GetYourGuide (GYG) product.

How to find your specific rate ID in Bókun to connect the Product Options in GYG

How to find your specific rate ID in Bókun to connect the Product Options in GYG​

1. Find the corresponding Bókun Product ID, e.g. Bókun Product ID: 495354

2. Find the Bókun rate code (in the product that you selected in step 1) for the corresponding tour option, e.g. Rate ID: 986788

 

⚠️ Important: Make sure you are using the correct Bókun ID number with the corresponding GYG product and the right corresponding rate/option. Each product and each rate has its own unique number.

✴️ You can find a more detailed description of the GYG self-mapping guide steps to finish the connection on their side here: self-mapping documentation.

After you finish the integration in the GYG Supply Portal, you can manage your availability in Bókun.

 

If you are unable to connect the options, please contact GYG Connectivity Support or your account manager at GetYourGuide.

 

Important Information​

Group price categories​

If you are selling a group type tickets on your GYG channel please make sure that the same setting is setup on your Bókun products:

  • Go to Pricing > Pricing Categories > Add new > Ticket Category: GROUP
  • Make sure to set the maximum per group and that it is the same as on GYG by clicking on > Advanced options > Group Size

  • make sure this category is selected on the product you are connecting via GYG.

 

Time zones need to match​

Please make sure your Bókun timezone matches the time zone in your GetYourGuide account.

To edit the timezone in Bókun:

  • Select Settings > Company on the side navigation.

  • Click Global settings.

  • Select the time zone in the Time zone field

Global settings page showing time zone highlighted

You can also set the timezone for each product. Find out more.