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How to Set Up and Use POS (Point of Sale) Payments

Bókun now supports payment capabilities using POS. This streamlined payment solution helps you reduce queues, improve customer experience, and manage payments more efficiently at your location.

 

What is POS?​

POS, or Point of Sale, is a payment feature that enables tour operators to process in-person payments directly through their booking system. It connects your booking platform with physical payment terminals or mobile devices, allowing seamless payment processing at your location.

 

Key benefits of using POS​

POS streamlines your on-location payment process by:

  • Creating bookings and processing payments in a single workflow
  • Enabling flexible payment collection wherever your customers are
  • Automatically marking bookings as "paid in full" once payment is complete
  • Supporting multiple payment devices, including traditional terminals and mobile devices

     

How to Set Up POS​

Step 1: Choose and Integrate Your Payment Provider in Bókun​

We are currently supporting Stripe, with SumUP in development.

Step 2: Configure Your Payment Provider​

For Stripe POS:

  1. Log in to your Stripe dashboard
  2. Activate POS
  3. Link your POS ID to Bókun. On system confirmation, Bókun recognizes the device.

For Stripe Tap-to-pay (coming soon):

  1. Ensure Tap-to-pay is activated on your Stripe dashboard
  2. Have each user activate Tap-to-pay on their mobile device through either:
    • Bókun mobile app
    • Extranet web login

Step 3: Process Payments​

  1. Navigate to Bookings > Create Booking.
  2. In the Payment & confirmation step, select Send to POS as your payment method.
  3. Choose your payment device:
    • Stripe terminals (currently available)
    • Stripe tap-to-pay (coming soon)
    • SumUp terminals (coming soon)
  4. Click Save to send payment request to the selected device.
  5. The customer completes the payment on the device.
  6. Once the payment is confirmed, the booking is automatically marked as Paid in Full.

     

Supported Devices​

  • Traditional POS terminals (through supported payment providers)
  • Android mobile devices
  • iPhones

     

FAQs​

My customer has a payment due. Can I use the POS to complete payment on the balance?

Yes! You can process additional payments through the Bókun mobile app for bookings with outstanding balances.

Can I make a new booking and pay through Bókun mobile app?

No. Currently, new bookings cannot be created through the mobile app. Only payments can be taken.