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Viator Listing Quality Checks

Enjoy up to 4 free quality checks per month by subscribing to the Bókun PRO plan

What are the Viator quality checks?#

Viator has introduced their Product listing quality standards which focus on the quality of products and ensures that listings provide travellers with accurate, up-to-date information about experiences. All listings submitted for publication on Viator are subject to manual review and are charged at a cost of $29 per product, to ensure that they meet Viator’s requirements and guidelines.

I just signed up, how do I get free quality checks?#

Bókun offers two subscription plans, Bókun FREE and Bókun PRO. Bókun PRO users can enjoy up to 4 free quality checks per month. Once you pay for the PRO subscription, we will waive the Viator fee in 48 hours. If you are on PRO but you are asked to pay the Viator listing fee, please open a chat with us before submitting any payment and we will check this for you. Please note that we cannot refund payments made to Viator for the Viator listing fee.

To check your subscription plan by clicking Settings in the bottom left corner of your account. Then click Account and billing and there you get an overview of your subscription plan.

If you are on Bókun PRO FREE TRIAL, this benefit will be unlocked within 48 hours from your PRO subscription payment. If you wish to take advantage of this benefit immediately, open a chat with us to make your first payment and the fee waived.

If you're using Bókun FREE, you can upgrade to Bókun PRO by clicking Manage subscription. Then, make sure that you have a credit card listed in your account for your monthly subscription for your Bókun PRO plan and the fee will be automatically waived for you within 48 hours from your payment.

How does this work for Bókun suppliers?#

Starting 2nd of November 2020, Bókun PRO plan customers that have paid for the subscription can enjoy up to 4 free quality checks per month - this is a saving of over $100! Bókun FREE customers will be subject to the $29 cost per listing. Further information on Bókun’s subscription plans can be found here.

How does it work?#

You don’t need to do anything different. Make sure that you have a credit card listed in your account for your monthly subscription for your Bókun PRO plan and the fee will be automatically waived for you within 48 hours from your payment.

If you add more than 4 listings, you’ll have to start paying for the quality checks again until the amount resets again the following month.

Are you on Bókun PRO but Viator is still requesting you to pay the fee?#

Please open a chat with one of our expert so that we can check this for you before submitting the payment for the Viator listing fee.

Please note that Bókun cannot waive or refund any fees charged by Viator. If you are asked to pay, please open a chat us before you make the payment and we will check this for you.

How do I add a new product in Viator?#

When you create a new product in Viator, instead of publishing - you submit your listing for review. The Viator team will then evaluate the listing to ensure that this meets the guidelines and let you know if any changes are required.

To add a new listing:

  1. Go into your Viator supplier account
  2. Add a listing and ensure this meets Viator’s quality standards
  3. Submit your listing for review and get the product check for free!

Once your product has been published and approved, it will be live on Viator within an hour and live on TripAdvisor within 48 hours. Ensure you have Auto-import enabled so that your new product can be automatically imported and connected to your Bókun account:

  • Click Contracts > Online Travel Agencies (OTAs) > Viator
  • Click Enable auto import