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Payment Providers (PRO)

This article explains what a payment provider is and how to add a payment provider to take payments for your bookings.


What is a payment provider?

A payment provider is a service provider that authorizes credit card payments for a business. It processes the traveler’s card payment on your website and manages secure payment transactions.


Do I need a payment provider to use Bókun?

You do not need a payment provider to use Bókun. You can accept payment on arrival instead when a booking is made via one of your booking channels.


Which payment providers does Bókun work with?

Here is a list of the payment providers that Bokun integrates with, listed by location:

Europe, USA, Canada, Australia, New Zealand, Singapore, Hong Kong

Europe, USA, Canada, Australia, New Zealand, Singapore, Hong Kong, Mexico and Brazil

Almost all locations



Sweden, Denmark and Norway

Japan only

Note: The country list might not be complete. To confirm whether your country is eligible for a specific payment provider, please refer to the payment provider's website. If anything here does not fit with what the payment provider states, refer back to the payment provider for more updated information.


Do payment providers charge a fee?

Yes, payment providers usually take a transaction fee for their service. The amount varies, so please check what the fee is with the payment provider.


When do I need a payment provider?

The payment provider is only used to process bookings made via your online booking engine on your website and for bookings made manually through Bokun's Create Bookings. You do not need to have a payment provider for OTAs bookings or marketplace bookings. In these cases, the seller will process the payment from the traveler.


Can I use more than one payment provider?

You can use more than one payment provider but only one can be added to each booking channel.


How do I access my money?

The amount the traveler paid for your product is deposited into your bank account by the payment provider. Each payment provider has different rules on when your money will be deposited to your bank account. To learn more about this, please visit the payment provider's website.


What is the first step to get started using a payment provider?

If you do not use a payment provider already, you'll need to sign up for one of the payment providers listed above before integrating it with Bókun.

If you already use a payment provider, please make sure it is one that is supported by Bókun. If it's not one of the providers that Bókun supports, you will not be able to integrate it with Bókun. Learn more about adding a payment provider.


Can I choose not to take online payments on my website?

Yes, select Allow pay on arrival in the booking channel to allow your customers to skip paying during checkout and pay on arrival.


What do I do while I wait to be accepted by a payment provider?

Set up your booking channel to take the payment on arrival, under Pay upon arrival section of your booking channel configuration. Once your your payment provider is active, add it to the Pricing and payment section of your booking channel.

For more specific instructions for each payment provider (and how to integrate it with Bókun) please visit this article.