Troubleshooting - Pricing
All you need to know about troubleshooting issues regarding pricing.
In this article you will find information about common issues regarding pricing and how to resolve them.
Prices not updating on Viator/Bókun
If you have the Viator to Bókun auto-update switch enabled, you only need to enter new pricing into Viator and Bókun will be automatically updated.
If you're only connected to Viator but not using the auto update function: If you update a product price in Bókun, you will also need to update it on Viator, it will not happen automatically, and vice versa. If you update a product price on Viator, you will also need to update it in Bókun, it will not happen automatically.
No price found in booking engines
If you see a No price found error on your booking engine, here's how to resolve this:
Click Products > Pricing categories and in the list you can see if you're pricing categories are set to Internal. That means they can only be booked within Bókun but not in the online booking engines.
Under Advanced options, uncheck the For internal use only box and click Save.
The pricing category and the prices will now appear in the online booking engine.
Red warnings in price catalog
If there is a red dot next to your Price catalog tab in your product setup, you need to add prices.
If you've already added prices, but the warning is still there, there are a few things to check:
Make sure you’ve added prices for all currencies
On the right of the page, you’ll see a red warning box that says Currency XXX, Rates, and Pricing categories. This tells you that the price is missing for currency XXX for these pricing categories. To add the price, click the currency drop-down box, choose the currency and add the prices.
Add prices for all pricing catalogs
On the right of the page, you’ll see a red warning box that says Pricing catalog XXX. This tells you that the price is missing for these pricing categories. To add the price, click the catalog drop-down box, choose the catalog and add the prices.
Add prices for all date ranges
On the right of the page, you’ll see that there is a red warning box that says prices are missing. This tells you that the price is missing for a certain date range. To add the price, click the date range drop-down box, choose the date range and add the prices.